Countdown Supermarkets

Providing a platform for performance and ongoing change in Supply Chain.

Contributors

Sector

Retail

Organisation

Countdown Supermarkets

16,000 employees

New Zealand

Focus

Team improvements, Peer learning

The challenge

Building capability and confidence of front-line team leaders to create a team culture where people want to come to work.
Absenteeism had increased which meant that team leaders time was spent following up and looking for cover.
Productivity targets were not able to be met without enough staff.

Our approach

Work with leaders to consider the environment we create.
Upskill teams on three key conversations: Connection, Coaching and Courageous.
Develop a new rhythm and routine to keep the conversations going.

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It's been enlightening working with ON-Brand Partners and the outcome speaks for itself.

Brett Ashley

Head of Supply Chain and Store Operations

Countdown Supermarkets

The results

Absenteeism halved

Significant reduction in overtime costs

Productivity targets consistently met

Excited by what we've achieved?

We have deep experience creating value, improving business performance, exciting and engaging people from diverse sectors and organisations worldwide. Let's have a chat to learn about the challenges you are facing.

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