Superpartners

Preparing for digital transformation – aligned around the Superpartners experience.

Contributors

Leah McKerrow

Jes Smith

Chris Walker

Paul Stewart

Sector

Financial Services

Financial Services

Organisation

Superpartners

1800 employees

Australia

Focus

Culture Change, Branded Service Experience, Change readiness, Leadership development 

The challenge

Full administration technology transformation 
Require a differentiated (branded) service experience due to multiple brand customers 
Develop employees engagement with the Superpartners brand 
Address legacy cultural issues

Our approach

Executive alignment and co-creation of customer experience framework 
Engage leadership teams at all levels around the experience and change imperatives 
Empowering leaders to drive continuous improvement 
Developed Strategic Story, aligned everyone in business around the story, introduced cadence of improvement conversations for all teams, measure

Superpartners

People sitting and chatting

Man standing at post-it note wall

People in discussion at a table

People sitting and chatting

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The partnership approach by ON-Brand Partners means our solution is seen as being developed by Superpartners, for Superpartners which was critical for the complexity of our business.

Greg Camm

CEO

Superpartners

The results

Communication

Greater collaboration - driven by organisation wide conversations

Breakdown silos

Breakdown silos - operating to 'One Superpartners' principle

Rocket

Process improvements driven at team level

Teacher

More transparent leadership practices

Line chart

Overall business improvement

Excited by what we've achieved?

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